Frequently Asked Questions and Answers

FAQ Categories

• Order
  • How soon is my order processed?
  • What if the product I am seeking for is not listed?
  • What is the title I would like to order is out of stock?
• Delivery
  • How is my order delivered?
• Payment
  • What is payment methods?
  • How secured is the online payment system?
  • Do you instore my credit or debit card details?
• Return
  • What is your return policy?
  • What if the books do not arrive in perfect order?
• Data Protection
  • Do you store my personal details in your database?

Questions and Answers

How soon is my order processed?

Our aim is to process all orders by the close of the business on the same day if payment is received in the morning, or by the close of the business on the following working day if payment is received in the afternoon.
 

What if the book I am seeking for is not listed?

Please contact Guanghwa via phone or email. We will be more than happy to source the book for you.
Alternatively, please visit our Resource Requestor page to submit your request. We will endeavor to source the requested resource for you.
 

What if the title I would like to order is out of stock?

If a book you have selected is not in stock at the time of placing your order, we will let you know the expected delivery timescale and provide you with the option of waiting, changing or cancelling your order for a full refund.
 

How is my order delivered?

Guanghwa uses 2 delivery methods for domestic customers to offer best value. For orders weighing 2kg or less, customers can choose between Royal Mail First Class or First Class Recorded Signed For. For orders weighing over 2kg, Guanghwa delivers via DHL. DHL aims to deliver within 3 working days.
 
For European and worldwide customers Guanghwa delivers orders via Royal Mail Airmail and Airmail International Signed For. Royal Mail aims to deliver within 3-5 working days.
 
As the performance of Royal Mail or DHL is beyond our control we are unable to guarantee the delivery time.
 

What is payment methods?

You can pay for your order by credit cards or debit cards via Paypal service. This is perferred payment method. The payment will be received instantly, so we can arrange deliver your goods promptly.
 
Alternatively you can opt for placing order by email. Guanghwa will contact you to confirm the order and arrange for payment. Ordered goods are delivered only after payment has been cleared.
 

How secured is the online payment system?

You make online payments on Paypal's web site, which uses SSL technology to keep your information safe.
 
For more information about Paypal security, please visit Paypal Security Centre.
 

Do you store my credit or debit card details?

Guanghwa does not store any of your information in our database. However the online bookshop does attempt to store a cookie in your own computer, if you security policy allows it. So when you shop with us the next time, the information you entered for delivery and billing will be retrieved to save you time.
 
There is plenty of information about cookie on the internet should you like to know more about computer cookie.
 

What is your return policy?

Guanghwa regrettably does not accept return of orderred goods, unless they are damaged when they are received. If this is the case, please contact Guanghwa within 14 days of receipt of the goods.
 

What if the books do not arrive in perfect order?

Please contact Guanghwa within 14 days of receipt of the goods for prompt replacement.
 

Do you store my personal details in your database?

Guanghwa does not store any of your information in our database. As matter of fact, you make payment on Paypal's web site, which is one of the most widely used payment service provider. You do not carry out any direct financial transactions with Guanghwa.
 
For more information about Paypal, please visit Paypal's web site.